Privacy Policy

Last Updated: 1 June 2026

1. Introduction

Cosmic Dusk Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website cosmic-dusk.com, use our services, or interact with us in any other way.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

2. Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, postal address)
• Property information relevant to energy assessments
• Communication preferences
• Enquiry and project details
• Payment information for service transactions

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and respond to enquiries
• To deliver and manage our services
• To communicate with you about your project or account
• To send service updates and relevant information
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers including lawyers, accountants, and auditors
• Government authorities when required by law
• Equipment manufacturers for warranty registration purposes

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, customer records are retained for seven years after the completion of services.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Complain to the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Cosmic Dusk Pty Ltd
Level 4, 127 Creek Street
Brisbane QLD 4000
Email: [email protected]